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  • 31 August, 2015

    The Snowy Mountains is perfect for an action packed getaway with a great variety of things to see and do. Spring is the right time to see the mountains at their lushest. Snow melting, rivers flowing, and the summer activities just beginning.

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Booking Conditions

Please read these terms and conditions carefully as these conditions incorporate the basis on which internet bookings for Aspire Apartments & Resorts properties are accepted

How to Book / Quotes and Reservations

Deposit

  • Year Round Bookings (except Shoulder and Peak Winter Seasons) - A Deposit of 1 night stay is required by credit card to confirm and hold your booking. Making a booking will indicate acceptance of these booking conditions. 
  • Shoulder and Peak Winter Seasons - 50% Deposit at time of booking .

Final Payment

  • Year Round Bookings (except Shoulder and Peak Winter Seasons) - Final payment will be charged by the property on arrival, unless advised otherwise to you via email or telephone by the property.
  • Shoulder and Peak Winter Seasons -Balance will be charged to your credit card one month prior to arrival .
  • Prices listed include GST, where applicable. Confirmation and invoices are subject to re-issue if incorrect through error or omission and the guest accepts the liability to then pay the correct cost or to decline to retain the reservation.

Cancellations

  • If more than 30 days notice is given there is a full refund less a $50 ADMINISTRATION FEE.
  • If less than 30 days notice is given there is NO REFUND.
  • Refunding deposits will be subject to an ADMINISTRATION FEE of $50.
  • No shows and cancellations on day of arrival will be subject to a 100% cancellation fee at the discretion of the property management.
  • It is highly recommended that all guests purchase travel insurance prior to commencing their holiday.

Amendments to Date or Property

  • Amendments are accepted based on availability and at the dicretion of the property manager.
  • Up to 48 hours prior to check in - $20 amendment fee (subject to availability).
  • Within 48 hours prior to check-in - amendments not accepted.

Rates and Changes

Rates are effective from 1 April 2015 to 31 March 2016 and may be changed at anytime. Prices listed are in Australian Dollars and are inclusive of GST where applicable.

Check-in and Check-out

  • Standard check-in is 2pm and standard check-out is 10am.
  • For guaranteed arrival prior to 2pm, a room must be reserved from the previous night and therefore includes an additional nightly charge.
  • Late check out up to 12 noon is at the discretion of the manager and must be requested the night before check out. Late check out after 12 noon will incur the following additional charges applied to your hotel account:
    • 12 noon to 4pm – $10 per hour
    • After 4pm the full daily rate applies

Security Deposits and Photo I.D. required on check-in

  • All guests are required to provide a credit card imprint on arrival to cover any miscellaneous charges and to provide security on the apartment. Where a credit card is not available a $100.00 cash deposit will be required. In addition, an acceptable form of photographic identification will need to be produced at the property prior to check-in.

Room Allocation

  • In the unlikely event of a situation whereby Aspire Apartments & Resorts cannot provide accommodation as previously confirmed, for whatever reason, Aspire Apartments & Resorts will undertake to relocate clients into an alternative apartment of equal or better standard at no expense to the client. Should there not be an apartment of equal or better standard in the vicinity of the original booking, it may be required to provide clients with an apartment of a lesser standard. If this is the case, any reduction in costs will be refunded to the client.
  • The alternatives offered are at Aspire Apartments & Resorts discretion. Should the client wish to choose a property of a standard other than that offered under this condition, then the client will be required to pay any difference in price between the Aspire Apartments & Resorts recommended property and their own choice of property.

Accommodation

  • Whilst care is taken to ensure that the description of facilities and services of Aspire Apartment & Resorts is accurate, these are continually being changed, upgraded, and on occasion taken out of service. If any feature/facility is essential for the guest in choosing a particular property, it is advisable that the guest checks this with the property, prior to booking. Aspire Apartments & Resorts cannot be held liable for omissions or errors, whether temporary or permanent of a property's facilities and services.
  • Property room photos may not be specific to actual room allocated. Photos are indicative only. Accommodation facilities listed may not apply to all room types.

Special Requests

  • Whilst we attempt to satisfy all special requests, we are unable to provide a guarantee.

Maps and Images

  • Map images are for general information and may not necessarily reflect actual routings, locations or services provided. Many of the destination shots featured in this website have been supplied by tourism authorities.

Not Included in Accommodation rates

  • Airport taxes, costs of a personal nature e.g. laundry, taxis, telephone calls, room service.
  • Meals and transport are not included in the rates however some properties do have these as part of the package, please visit the website or contact the relevant property for more information.

Booking Arrangements

  • The person effecting a booking shall be deemed to have accepted the booking conditions on behalf of all persons named in the booking.

Documentation

  • Travel documents will be available to view and print off the website or will be forwarded by email on receipt of deposit.

Under 18's

  • All clients under the age of 18 must be accompanied by a parent/guardian or an individual over the age of 18, the property has the right to refuse any booking, when the legal guardian over 18 cannot provide current photo ID if requested on check-in.

Package Prices / Per Night Prices

  • Per night prices are to be used as an indicator only and not as an extra night rate.

Responsibility

  • Aspire Apartments & Resorts can sometimes include third party products in special packages. As an agent on behalf of this product or service the Aspire Apartments & Hotels shall not be liable under any circumstances for any failure by those service providers to fulfill such travel arrangements nor for any error, alteration or change of any kind made by those service providers following the acceptance of the booking by them. All coupons, vouchers, receipts and tickets are issued subject to the terms and conditions specified by those service providers.
  • Aspire Apartments & Resorts both for itself and on behalf of their employees or agents do not accept any responsibility for any act, omission, default or neglect of themselves, their employees or agents for injury, damage, or loss to persons or goods whatsoever or however the same may be caused and they do not warrant and are in no way responsible for the accuracy of any information given in statement made by their service providers in terms of travel arrangements.
  • Please note that all travel documents, observance of laws and regulations of various Governments are your responsibility.
  • Every effort is made to ensure that information displayed on this website is correct. Information and rates and Aspire Apartments & Resorts websites are subject to change without notice.
  • Aspire Apartments & Resorts only accepts instructions on the above terms.